We always aim to make the absolute best product possible, and we want you to be 100% satisfied with your purchase and shopping experience. For that reason, we guarantee everything we make. In the event that you are not satisfied with one of our products or our service, please reach out to us at we@westsidelove.us
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We offer returns for exchanges, and store credit only.
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Returns are accepted 14 days after an order has been marked as delivered (holiday exceptions may apply).
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We do not offer credit for the original shipping price.
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Domestic customers are financially responsible for shipping items back to Westside Love, or customers are welcome to shop, return, or exchange items at our store in San Diego, California.
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If an exchange is desired, once the item is received, Westside Love will ship back the exchange free of charge.
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International customers are financially responsible for shipping the item back to Westside Love for the exchange, as well as for shipping the exchanged item back to their respective country.
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The shipping cost for free shipping orders will be withheld should the order be returned or exchanged.
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Items marked on sale are final.
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Certain products may have an individual return policy. For example, original art, collaborations, or products not made by Westside Love are final sale. Please consult product page descriptions for any specific terms.
We reserve the right to refuse returns if the items have signs of misuse, damage, or an individual is abusing this policy. All refunds are contingent upon inspection of the product(s) once we receive it. Items must be in perfect condition to be accepted for exchange or store credit. Returns will not be accepted if any items have makeup stains, deodorant stains, smell of perfume/cologne, pet hair/dander, stains/marks, etc. All stickers, tags, and product packaging must be included with the item.
For more information on our policies and terms, visit our Services Page.
