Please review the following basic terms that govern your use of, and purchase of, products from our Site. Please note that your use of our Site constitutes your agreement to follow and be bound by those terms (the “Agreement”).
We always aim to make the absolute best product possible, and we want you to be 100% satisfied with your purchase and shopping experience. For that reason, we guarantee everything we make. In the event that you are not satisfied with a product when you receive it, or the product does not perform as expected, we accept returns for exchanges, or refunds. Damage due to wear and tear can be repaired or replaced for a fee. Please email email@example.com with details on what isn't working for you, and we'll help fix it.
We reserve the right to refuse returns if the items have signs of wear, misuse, damage, or an individual is abusing this policy. All refunds are contingent upon inspection of the product(s) once we receive it. Product(s) returned without contacting us will not be refunded.
In the event that you are dissatisfied, please email firstname.lastname@example.org with your full name, order number, reason for returning, and we’ll email you a return shipping label. If an exchange is desired, once the item is received, Westside Love will also ship back the exchange free of charge. If possible please return products in the original packaging with any tags or labels as they were received. If it's a product or performance fault, we want to make it right so please let us know. Product(s) returned without contacting us will not be refunded.
We ship all orders via USPS First Class Mail and Priority Mail.
We take 1-3 business days to process your orders. Once processed, you'll receive shipping confirmation and a tracking number. Upon placing your order, please allow 5-7 business days for delivery. Most orders arrive much quicker.
We ship all over the world. If we're not setup to ship to your country, let us know at email@example.com and we'll figure it out!
We are proudly located in San Diego, California!
If you purchase a product from us, we request certain personally identifiable information from you on our order form. You must provide contact information (such as name, email, and shipping address) and financial information (such as credit card number, expiration date).
We use the information we collect from you for billing purposes and to fill your orders. We do not store your credit card information. If we have trouble processing an order, we will use this information to contact you.
Sales tax is charged for all orders shipped inside of California. San Diego sales tax is 7.75%. There is no sales tax charged for orders shipped outside of California.
All information collected during your visit to westsidelove.us is kept private and confidential. We respect our customers and keep all information private.
Questions and Concerns
If you have any questions about your online order or concerns in regard to our policies please contact us at: firstname.lastname@example.org